Shipping Policy

📦 Shipping Policy — GlaMerch

At GlaMerch, we work hard to ensure your order arrives safely and on time.
Below you’ll find all details regarding processing, shipping times, and order tracking.

⏳ Order Processing Time

All orders are processed within:

  • 1–3 business days for standard items

  • 3–5 business days for custom or made-to-order products

Orders are not processed on weekends or public holidays.

If we experience a high volume of orders, processing may take slightly longer. You will be notified by email if there are any delays.

🌍 Shipping Countries

We currently ship to:

  • Germany & EU Countries

  • United Kingdom

  • United States

  • Canada

  • Australia

  • Worldwide (selected countries)

If your country is not listed during checkout, please contact us at contact@glamerch.com.

🚚 Shipping Times

Estimated delivery times:

  • Germany: 2–5 business days

  • Europe: 4–10 business days

  • USA & Canada: 7–14 business days

  • UK: 5–10 business days

  • Rest of World: 10–20 business days

Please note: delivery times are estimates and may vary due to customs, weather, or carrier delays.

💵 Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight/size of your order.

We also offer Free Shipping on selected promotions.

📦 Order Tracking

Once your order is shipped, you will receive an email containing your tracking number and a link to follow the status of your package.

If you do not receive a tracking email, please check your spam folder or contact us.

🚫 Customs, Duties & Taxes

International orders may be subject to:

  • Customs fees

  • Import taxes

  • Duties

These charges are not included in our prices and are the customer’s responsibility.

❗ Lost, Damaged, or Stolen Packages

We are not responsible for:

  • Packages lost due to incorrect shipping addresses

  • Delays caused by carriers

  • Packages marked as delivered but not received

If your item arrives damaged, contact us within 48 hours with photos of the product and packaging, and we will help resolve the issue.

📬 Wrong Address Policy

If you submitted an incorrect address, please contact us immediately at:

📩 contact@glamerch.com

We can only update your address before the order is shipped.

❓ Need Help?

We’re always here to assist you.
For any questions related to your order or shipping, contact us:

📩 contact@glamerch.com
📍 GlaMerch, Greifswalder Str. 33, 10405 Berlin, Germany